Cancellation & Refund Policy

1. Freshness & Quality Guarantee

Due to the perishable nature of fresh items (such as milk, curd, vegetables, and fruits), we request that you check the products upon delivery. If any item is damaged, spoiled, or missing, please report it to our customer support team within 24 hours of delivery.

2. Cancellations

You can cancel your order at any time before it is packed or dispatched from our hub. Once the order status transitions to "Dispatched" or "Out for Delivery", cancellations cannot be processed.

3. Processing Refunds

If a refund is approved for a missing, damaged, or cancelled item:

• The refund amount will be credited back to your original payment method (bank account, credit/debit card, or wallet).
• Refund processing typically takes 5 to 7 business days depending on your financial institution's policies.
• Alternatively, you can choose to receive instant store credit for your next purchase.

4. Non-Refundable Items

Certain items are not eligible for returns or refunds:

• Items damaged due to improper storage or handling after a successful delivery.
• Promotional products, coupons, or free giveaway gifts.